At Erdem Insurance we strive to ensure that all
your claims are settled efficiently &
in a timely manner.

At Erdem Insurance we strive to ensure that all your claims are settled efficiently & in a timely manner.

Make a claim fast and easy with just a few steps.

Motor Insurance

MOTOR CLAIM PROCESS

  1. Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract.
  2. Report the accident to Erdem immediately through 0727 707030.
  3. Do Not Accept liability in case of an accident.
  4. Call AA of Kenya on 020 697 9000 or 0709 933 000 or Shift Auto Ambulance 0722 770 440 / 0722 702 302 / 0725 347 127 / 0722 765 557 if you need to tow the vehicle from the scene of the accident (for comprehensive insurance only).
  5. Clear with the police and take the vehicle to any of the garages within our panel.
  6. Complete and return a claim form.
  7. Attach the Police Abstract and a copy of the driving license of the person who was driving the vehicle at the time of the accident or loss.

REQUIRED DOCUMENTS

  1. Original police abstract.
  2. Copy of the diving license for the person driving the vehicle during the accident.
  3. Filled Claim form.
  4. Towing receipts if any.

Fire & Theft

CLAIM PROCESS

  1. Report to the police immediately and obtain a police abstract.
  2. Report the loss to Erdem Insurance (+254 727 707030).
  3. Complete and return a claim form giving the replacement cost of lost property.

REQUIRED DOCUMENTS

  1. Police abstract.
  2. Replacement quotation.
  3. Witness statement.
  4. .Filled Claim Form.

Personal/Group Accident

CLAIM PROCESS

  1. .Report the accident to Erdem Insurance (+254 727 707030 / erdeminsurance@gmail.com).
  2. Complete and return a claim form, attaching the doctor's reports & medical receipts.
  3. Attach a Police Abstract if it was a road traffic accident or assault.
  4. Attach copy of death certificate if the accident was fatal.
  5. Attach certified copies of pay slips for the previous three months before the accident.

REQUIRED DOCUMENTS

  1. Original medical receipts.
  2. Certified Pay slips for 3 months prior to the accident.
  3. Police Abstract if injuries are due to a road traffic accident or assault.
  4. Death certificate in case of a fatal accident.

WIBA

CLAIM PROCESS

  1. Report the accident to Erdem Insurance (+254 727 707030 / erdeminsurance@gmail.com).
  2. Complete and return a claim form.
  3. Attach doctor's report and medical receipts.
  4. Attach form WIBA 1 & 4 obtained from labour office.
  5. Attach a police abstract if it was a road traffic accident.
  6. Attach a copy of the death certificate if the accident was fatal.
  7. Attach copies of certified payslips three months prior to the accident.

REQUIRED DOCUMENTS

  1. Dully filled and stamped by insured DOSH forms Part I.
  2. Dully filled and stamped by attending physician DOSH Part II.
  3. Dully filled and stamped by labour office DOSH Part IV.
  4. . Original Medical receipts.
  5. Certified 3 months pay slips prior to the accident.
  6. Statement from claimant and supervisor/witness on how the loss occurred.