At Erdem Insurance we strive to ensure that all
your claims are settled efficiently &
in a
timely manner.
At Erdem Insurance we strive to ensure that all your claims are settled efficiently & in a timely manner.
Make a claim fast and easy with just a few steps.
Motor Insurance
MOTOR CLAIM PROCESS
- Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract.
- Report the accident to Erdem immediately through 0727 707030.
- Do Not Accept liability in case of an accident.
- Call AA of Kenya on 020 697 9000 or 0709 933 000 or Shift Auto Ambulance 0722 770 440 / 0722 702 302 / 0725 347 127 / 0722 765 557 if you need to tow the vehicle from the scene of the accident (for comprehensive insurance only).
- Clear with the police and take the vehicle to any of the garages within our panel.
- Complete and return a claim form.
- Attach the Police Abstract and a copy of the driving license of the person who was driving the vehicle at the time of the accident or loss.
REQUIRED DOCUMENTS
- Original police abstract.
- Copy of the diving license for the person driving the vehicle during the accident.
- Filled Claim form.
- Towing receipts if any.
Fire & Theft
CLAIM PROCESS
- Report to the police immediately and obtain a police abstract.
- Report the loss to Erdem Insurance (+254 727 707030).
- Complete and return a claim form giving the replacement cost of lost property.
REQUIRED DOCUMENTS
- Police abstract.
- Replacement quotation.
- Witness statement.
- .Filled Claim Form.
Personal/Group Accident
CLAIM PROCESS
- .Report the accident to Erdem Insurance (+254 727 707030 / erdeminsurance@gmail.com).
- Complete and return a claim form, attaching the doctor's reports & medical receipts.
- Attach a Police Abstract if it was a road traffic accident or assault.
- Attach copy of death certificate if the accident was fatal.
- Attach certified copies of pay slips for the previous three months before the accident.
REQUIRED DOCUMENTS
- Original medical receipts.
- Certified Pay slips for 3 months prior to the accident.
- Police Abstract if injuries are due to a road traffic accident or assault.
- Death certificate in case of a fatal accident.
WIBA
CLAIM PROCESS
- Report the accident to Erdem Insurance (+254 727 707030 / erdeminsurance@gmail.com).
- Complete and return a claim form.
- Attach doctor's report and medical receipts.
- Attach form WIBA 1 & 4 obtained from labour office.
- Attach a police abstract if it was a road traffic accident.
- Attach a copy of the death certificate if the accident was fatal.
- Attach copies of certified payslips three months prior to the accident.
REQUIRED DOCUMENTS
- Dully filled and stamped by insured DOSH forms Part I.
- Dully filled and stamped by attending physician DOSH Part II.
- Dully filled and stamped by labour office DOSH Part IV.
- . Original Medical receipts.
- Certified 3 months pay slips prior to the accident.
- Statement from claimant and supervisor/witness on how the loss occurred.